SHOP POLICY
CUSTUMER CARE
For any inquiries or assistance, our customer service team is ready to help. Whether you have questions about shipping, returns, or any of our products, please don’t hesitate to contact us.
SHIPPING POLICY
Worldwide Shipping: We ship to customers around the globe.
Ready to Ship: Orders are processed and ready to ship within 1-14 days.
Delivery Time: Delivery times vary based on the shipping provider and your location.
Shipping Costs: Shipping costs are calculated at checkout and are to be paid by the buyer.
Exclusions: We do not ship to Ukraine and Israel.
Expedited Shipping: Contact us directly for faster shipping options.
CONDITION LABELING
At N-PLATZ take pride in offering a curated selection of vintage clothing. Each item is thoroughly inspected and categorized based on its condition to ensure transparency and satisfaction for our customers. Here are the condition descriptions we use:
New with label
These items still may have their original labels attached and have never been worn.
New
These items appear to have never been used. They are in excellent condition with no visible signs of wear, looking as if they were just purchased.
Used: as new
These items look new or have never been used . They are in excellent condition with no visible signs of wear, looking as if they were just purchased.
Used: very good
These items may have some small issues, such as minor imperfections or slight wear. Any scratches or marks are not very visible and do not detract from the overall appearance or functionality of the garment.
!!Important Note!!
Please note that vintage clothes may have some problems due to their age. While we do our best to describe the condition accurately and highlight any notable flaws, these items have a history and may show signs of their previous life.
PRIVACY POLICY
Introduction
When you make a purchase at N-Platz, you are agreeing to our shop's privacy policy. We take your privacy seriously and are committed to protecting your personal. Please take a moment to review our policies before making purchase.
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our e-shop, make a purchase, or interact with us.
Information We Collect
We may collect and process the following data about you:
Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect information such as your name, email address, postal address, phone number, and payment details.
Technical Data:This includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
How We Use Your Information
We use the information we collect for the following purposes:
Processing Orders: To process and deliver your orders, manage payments, fees, and charges, and collect and recover money owed to us.
Account Management: To manage your account, including registrations, subscriptions, and customer service interactions.
Improving Our Services: To improve our website, products, services, marketing, customer relationships, and experiences.
Compliance and Security: To comply with legal obligations, prevent fraud, and enhance the security of our website.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Your Rights
You have the right to:
Access: Request access to your personal data.
Correction: Request correction of the personal data that we hold about you.
Erasure: Request the erasure of your personal data.
Restriction: Request the restriction of processing your personal data.
Portability: Request the transfer of your personal data to you or to a third party.
Withdrawal of Consent: Withdraw consent at any time where we are relying on consent to process your personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and we will notify you by email where appropriate. Please check back frequently to see any updates or changes to our Privacy Policy.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL